Making an appointment
To schedule an appointment please call the reception desk and have your personal ID ready. Inform the registration staff if there are changes in name, address, phone number or insurance. Please make sure that our Estonian-speaking personell understands you during the phone call!
Routine physical examinations as well as chronic medical problems and follow-up care should be scheduled in advance. If you are unable to keep your appointment, please notify the office at least 24 hours before the appointment time to re-schedule and to allow other patients to use the time.
Please be on time for your appointment!
Prioritize your concerns – unfortunately, not all issues can be fully addressed in one visit. We will arrange follow-up visits for you if necessary. Bring current medications to each visit. Please bring all medications you take to each appointment, or bring a list of their names, doses and how often you take them.
Sick leave policy
In case you need a sick leave please call on the first day you are absent from work, to report the illness and schedule doctor’s appointment for the next day. If it is not possible to book appointment with the doctor, you will be asked to see our nurse. The sick leave is opened on the day you make a call, earlier dates cannot be included. The follow-up appointment will be required to collect the medical evidence of the incapacity to work. If you miss a scheduled first appointment, the sick leave certificate cannot be issued. In case of the missed follow-up calls or visits the non-compliance with the policy will be recorded on the sick leave certificate. The sick leave will be closed on the date of the last planned contact.
Please bring your health insurance card with you for every visit. For physical examinations according to preventive care guidelines you need to have insurance in Estonian Health Insurance Fund. European health insurance card covers only the currently necessary health care! If you are insured in a private insurance company, you have to pay for the health care. For reimbursement, present the paid bills, documents of payment and doctor’s explanation form to your insurance company.
For detais please check https://www.haigekassa.ee/eng.
Telephone calls should be for brief and routine medical questions only. For more complicated or chronic medical problems, please make an office appointment.
Medication refills can be telephoned directly to your nurse. For calling back please provide us a local number.
Referral to specialists
For most medical problems you should see your family physician first. If the problem requires treatment from a specialist, your primary care provider will make the referral.
Customers who have not registered to Family DR`s list or do not own Estonian Health Insurance:
Customers who have not registered to Family DR list, may order Covid tests (SARS- COV2 test) calling 1220.
The appointment fee accordingly to the price list have to be payed, if customers are not registered to family DR`s list or do not own Estonian Health Insurance.
In case of serious emergencies please call 112 or go directly to an emergency room in any major hospital.
Registration phone numbers or nurse:
NB! You can also register to appointments or order medicines via e-perearstikeskus (mobile version in English and Russian) and by email: email@example.com